Terms of Service

1. Who we are and what these terms cover

Atrium is operated by Atrium AI Inc., a company based in Ontario, Canada. These terms are the agreement between Atrium AI Inc. and the business that uses Atrium: a hotel, a hotel group, or a supplier. When we write “you”, we mean that business and the people it lets use Atrium on its behalf.

By creating an account, accepting an invitation, or using Atrium, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are allowed to. Our Privacy Policy explains what we collect and how we handle it, and is part of these terms.

2. What Atrium does

Atrium reads a hotel's supplier invoices and turns them into usable records: suppliers, line items, prices, quantities and pack sizes. On top of those records it gives the hotel spend analytics, price checks, budget tracking, invoice and payment exceptions, exports, and answers to plain-language questions. Hotel groups can see the same across their properties.

Invoices reach Atrium the ways you choose: forwarding emails to an Atrium address, uploading or photographing documents, a folder in Microsoft OneDrive or SharePoint, or a connection to QuickBooks Online. Atrium can also let a hotel browse supplier catalogs and place orders with suppliers it already has an account with.

Atrium is a tool for businesses. It is not accounting, tax or legal advice, and it does not replace your accountant or your own checks before you pay a supplier.

3. Your account

• A hotel's manager creates the hotel in Atrium and invites the people who should use it. Each person gets their own sign-in. Accounts are for named people, not for sharing.
• Keep your sign-in private, and tell us at shahyn@atriumhotels.ai straight away if you think someone else has used it.
• You are responsible for what is done through your accounts, including by the people you invite, and for removing people who leave.
• Some features are limited to the roles a manager assigns, for example connecting an accounting system or seeing exports. Those limits are part of how you control your own data.

4. Your data

5. Connected systems

Atrium connects to other systems only when a manager of the hotel sets the connection up, and each connection can be ended at any time from Atrium's settings or from inside the other system.

• Email. When you forward supplier emails to an Atrium address, Atrium reads the message and its attachments to find invoices and similar documents.
• Microsoft OneDrive and SharePoint. You sign in with Microsoft and choose folders. Atrium reads new files in those folders. It asks for read permission only and never changes, moves or deletes your files.
• QuickBooks Online. You sign in with Intuit and choose one company file. Atrium reads bills, their attachments and whether they have been paid. It never creates, edits or deletes anything in QuickBooks. QuickBooks is a product of Intuit Inc., which is not affiliated with Atrium.

The access you grant is stored encrypted and is used only for the hotel it was granted for. The person who connected a system is the one keeping it connected; if they stop managing the hotel, the connection stops until another manager connects it again. Your use of Microsoft and Intuit products stays subject to their own terms.

6. Ordering through Atrium

When a hotel places an order through Atrium, the purchase is between the hotel and the supplier. The supplier sets the prices, fulfils the order, invoices the hotel and handles returns under its own terms. Atrium is not the seller and does not take title to the goods.

Atrium may charge suppliers a commission on orders placed through it. It does not add a fee to the hotel's price for doing so.

Where a supplier asks for its own account credentials to be used, those credentials are stored encrypted and used only to place the hotel's own orders with that supplier.

7. Plans and fees

• Atrium offers a free plan with a monthly limit on the number of invoices it reads, and paid plans without that limit. The current plans and prices are on this website.
• Paid plans are billed through Stripe, in advance for each billing period, in the currency shown at checkout, plus any applicable taxes. Your card details go to Stripe, not to Atrium.
• You can cancel a paid plan at any time. It stays active until the end of the period already paid for, and we do not refund partial periods unless the law requires it.
• We can change prices. We give at least 30 days' notice by email before a change affects you.

8. Acceptable use

You agree not to:

• send Atrium documents or information you do not have the right to share, or anything unlawful;
• use Atrium to gather or resell other businesses' data, or to build a competing service;
• probe, scan, overload or interfere with Atrium or the systems it connects to, or try to get around its limits or access controls;
• let someone outside your business use your accounts, or misrepresent who you are or which business you act for.

If you find a security problem in Atrium, tell us at shahyn@atriumhotels.ai and give us a reasonable chance to fix it before telling anyone else.

9. Availability and support

We work to keep Atrium available at all times, but we do not promise uninterrupted service. We may pause it for maintenance, and we will try to do that outside business hours and to warn you first. We keep daily backups of our database.

Support is by email at shahyn@atriumhotels.ai. We answer during business hours in Ontario, Canada, and we aim to answer within one business day.

10. Ownership

Atrium, including its software, design, product catalogs we have assembled, and the way it presents information, belongs to Atrium AI Inc. or the companies that license it to us. These terms give you the right to use Atrium for your business while you have an account; they do not transfer any of it to you.

If you give us feedback or suggestions, we can use them without owing you anything.

11. Confidentiality

Each side will treat what it learns about the other's business through Atrium as confidential, use it only for the purposes of these terms, and protect it with reasonable care. This does not cover information that is already public, that a side already had, or that the law requires to be disclosed.

12. What we do and do not promise

13. Ending the service

• You can stop using Atrium at any time. A manager can close the hotel's account by writing to shahyn@atriumhotels.ai.
• We can suspend or end an account that breaks these terms, is used unlawfully, or puts other users at risk. We will tell you why, unless the law stops us.
• Before an account is closed, you can export your invoices, line items and reports from Atrium. After it is closed, we delete the account's data within the periods set out in the Privacy Policy, except what we must keep by law.
• Sections on your data, ownership, confidentiality, liability and law survive the end of the agreement.

14. Law, changes and contact